As a "Patient Shadow" you see lots of things from the other side of the healthcare desk. I was in the lobby and was quite entertained by a front desk person eating her breakfast at the check in counter.
A new patient walked up to the sliding glass window and signed in. The lady eating her breakfast paused long enough to find the NEW PATIENT paperwork. Using her tongue, she continued to clear her cheeks of the breakfast that she was very much enjoying.
Finding the proper paperwork for the NEW PATIENT....she handed it over to them on a clipboard....and APOLOGIZED while "FLIPPING HER BREAKFAST CRUMBS OFF OF THE PAPERWORK" ~ Now, is it.... "CUSTOMER, SERVE US? or CUSTOMER SERVICE?"
I have named that front desk character: "CHIP MONK"
Enjoy your weekend ~
"Denise, I saw your presentation at the Baptist University Leadership Training this past Friday. I just wanted you to know how much our group enjoyed you and we were really inspired. You made us all go back and take a look at our Front office/Reception areas and our Customer Service practices to make sure we are making the right impression. Thanks and keep up the good work. I hope I have the opportunity to hear you again"
Becky Washington
Administrative Services Coordinator
Special Populations Network
Lakeview Center, Inc.
Pensacola, Florida
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