Denise Price Thomas learns a lot about customer service as an Undercover Patient. Her alter ego ~ "Gladys Friday" describes a few of those experiences via youtube. As part of customer service training, Denise uses a bit of humor to describe what happens on the other side of healthcare visiting the "Funny Side Up" yet always ending with the "Shiny Side Up" She addresses the importance of first impressions, tone of voice whether in person or over the phone, dealing with challenging personnel, patients, parents and providers, the numerous ways in which support staff can and do make the difference.
Training Wheels in Heels ~ At YOUR Service for YOUR Customer Service needs. With a 34 + year career in healthcare, certified in Healthcare Management through Pfeiffer College, Denise follows her passion as she inspires and encourages healthcare professionals to make a difference right where they are.
Call today to schedule Denise Price Thomas for on site training, customized upon request, addressing your specific needs.
www.denisepricethomas.com
denisepricethomas@gmail.com
704-747-8699
This week:
Invited guest speaker for Western Carolina Medical Society, Physicians & Manager Conference
Good Shepherd Church, Charlotte, NC
Undercover Patient Projects and more.....
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