NPO takes on a different meaning when......
You arrive for a procedure without YOUR morning coffee and the first person to "get you registered" is drinking the finest cup of coffee your nose has ever experienced.
You determine very quickly during registration that she really NEEDS the caffeine, she has had a bad night / bad day / bad year(s).....as it is showing on her face and through her actions.
You are privileged to her taking the time to answer a personal phone call while she is trying to get her printer to work by hitting it multiple times. The registrar tells her friend on the other line, "I wish I COULD go on break now, but I still have a PATIENT!" (Surprise! That patient has EARS!)
Denise is aware that we can always find something good in someone if we search for it so "Gladys" will report to you that the registrar was a multi-tasker; answering the phone while drinking her coffee & hitting (I mean repairing) her printer.....all while.....ummm assisting a patient??? Yeah, that too.
You are excited when the printing is finally completed and she calls for transport for you to be taken to your room.
You have finally escaped the aroma of that gourmet coffee and then you hear the following employee conversation in the hallway:
"What's the lunch special?"
"I think it's dumplings"
"Oh great! I missed dumplings last week, I'll pick up the order if ya'll will call it in."
Do you realize what thoughts pop into a person's mind when they have had no coffee? But ahhh ~ that IV was soooo yummy! Denise now wants to design "scratch & sniff" hospital gowns with a smell of gourmet coffee!
Innocent conversations ~ innocent words ~ yet sometimes creating SOUR impressions thus ~ "NPO with a twist of LEMON" May we be reminded to tune in to those around us ~ putting the patient & their needs first and foremost each & every time.....filling THEIR cup ~
Have a terrific weekend my friends ~
Recent words of thanks:
Dermatology Group of the Carolinas is now an even better place because of “Denise”. She was so enthusiastic with her presentation. Also, she was able to engage with each and every one of our staff members. The fashion show was also very beneficial to let each of us know how our individual personalities can and do effect the workplace. Situations were also shared with our staff members to make them think about how they are interacting and are providing customer service to patients, staff members, and our providers. Dermatology Group of the Carolinas looks forward to working with Denise on future presentations and how to improve our practice.
Amy Walters
Operations Manager
Dermatology Group of the Carolinas
I just wanted to say "Thank you" for such an enjoyable time. It was
truly delightful but it was also very meaningful. Thank you for sharing with us those important pieces of your life and for helping us see how important what we do can be for others so that we can strive to improve ourselves and the services we provide. May God Bless you and your family always and may you continue to lift people's hearts and lives with your wonderful humor. I am certain that your dad is extremely proud of you and continues to watch over you from his new address. My dad has been living there for some time now, and I am sure he was glad to welcome a neighbor such as your dad. Best wishes, Maria Gabriela Solorzano Pediatric Dental Clinic at Summit |
Keep in touch ~
Denise Price Thomas
denisepricethomas@gmail.com
704-747-8699
2011 Clients:
Allergy Partners of the Piedmont "Motivational Makeover for the Medical Practice"
Dermatology Group of The Carolinas
Gaston Family Health Services
Community Health Foundation
Baptist Hospital Leadership Conference, Pensacola Florida
Novant Healthcare Managers ~ "The Way We Were" (Going through the CHANGE in healthcare)
NC Association for Healthcare Quality
SC Oncology Management Society
Georgia Society of Ambulatory Surgery Center & SC Ambulatory Surgery Center (GSASC & SCASCA)
Gaston Memorial Hospital
Gaston Memorial Hospital Nurses Conference
Alaska Medical Group Managers Association Conference (AKMGMA)
NC Healthcare Financial Management Association (NC HFMA)
Oncology Nursing Conference, Little Switzerland
"Undercover Patient Assessments" (shhh, that's a secret)
Relay for Life, Belmont
Gaston County Senior Games
American Association of Healthcare Administrative Management (AAHAM)
Lincoln County Association of Educational Office Professionals (LCAEOP)
Greater Clover Females In Business
Bethel Presbyterian Women's Conference
Bowling Green Presbyterian Church Women's Conference
Tarheel Thunderbird Club
Lions Club
Gaston County Association of Educational Office Professionals (GCAEOP)
First Freewill Young at Heart
First Freewill Women's Retreat
First Presbyterian Women's Conference, Stanley
Firestone Wesleyan Women's Event
Kings Mountain Women's Event
Truth & Tea Women's Conference, Pleasant Ridge
Covenant Baptist Church
Park Street United Methodist Church
First United Methodist Church Women's Conference
Women's Expo
First United Methodist Church Friendship Club
Cramerton Seniors
Terrace Ridge Assisted Living
Courtland Terrace
and more ~ ~ ~ ~ ~ ~
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