"Best Friend Patients"

"Gladys Friday" recently had the privilege to participate in an evaluation & satisfaction survey for a clinic. She was pleased to see each patient being greeted with a smile along with kind and friendly words. Paperwork was quickly updated for every visit and seldom did patients have to wait. In fact, they had very few chairs in the lobby of the busy clinic.

On the way back to the exam room, the personal touch continued and new patients were given a special treat.

Once the physician entered the exam room, you would have thought they were "best friends." "Gladys" had never seen a patient immediately jump into the arms of a physician nor witness a patient lick the physician in the face.....until that day. They were treating each patient "like a dog"~ and tails were wagging all day long.

That was her first experience with the animal clinic. There's lots to learn from that clinic for sure. Oh, and guess what? Each visit was PAID IN FULL by the "guarantor" who actually THANKED the doctor while writing the check.....and smiling! I remember those days in healthcare.

"Gladys" apologizes for her tardiness this week. Her husband had surgery last week giving "Denise & Gladys" a few more stories to come.

We will sign off for now as "Mona Monday" ~ until Friday.