Have you met "Robin Joye?"

I hope you enjoy Undercover Patient Video #2 ~

Aren't we glad that "Robin Joye" doesn't work at YOUR office?

Have a great weekend ~ I'm "Gladys Friday"

The Undercover Patient #2

Upcoming speaking engagements & performances for Denise & "Gladys"

Bowling Green Presbyterian Church ~ Women's Event ~ "Modern Day Martha"

Gaston Hospice ~ "Hearts of Compassion"

First United Methodist ~ Women's Event "Bloom & Grow In JOY & Enjoy"

Greater Clover Chamber of Commerce ~ "Contagious Characters"

Survivor Tree painting for African American Breast Cancer Awareness ~ "Tree D" ~ Psalm 1:3

NC Association of Healthcare Quality (NCAHQ)~ "Healthcare ~ The Funny Side Up" ~ Chapel Hill

Women's Conference ~ Kings Mtn, NC

American Association of Healthcare Administrative Management (AAHAM) ~ Asheville

Cramerton Seniors "Health, Hope & Humor"

Georgia Society Ambulatory Surgery Center / South Carolina Ambulatory Surgery Center (GSASC/SCASC) Conference ~ Georgia

AK/MGMA Conference ~ Anchorage, Alaska

Oncology Nursing Retreat ~ Little Switzerland

Women's Conference ~ Truth & Tea

First United Methodist Friendship Club

MD Solutions

Relay for Life ~ Belmont

and more ~

Undercover Patient #1

"Undercover Patient" experience with "Ima Gossip"

"Gladys Friday" shares an "Undercover Patient" experience with "The Funny Side Up" http://www.youtube.com/msgladysfriday

I hope you enjoy ~

"Laughing Doctor" (True Story)

TRUE STORY:

"Gladys" has a YOUNG friend that was very nervous about her first gynecology visit. She told the nurse just how nervous she was. The nurse comforted her and gave her a nice warm sheet, trying to make her more at ease. When the doctor came into the room, he introduced himself and as he proceeded to begin the exam.....he began LAUGHING OUT LOUD! Much to the embarrassment of the young patient.

"What is so funny?!?!" she timidly asked. He said "You have the longest toes that I HAVE EVER SEEN IN MY LIFE!"

We always want to leave a lasting impression with our patients.....which way do you want them to remember YOU?

LIVE ~ from Charleston, SC ~ it's "Gladys Friday" ~ and it's a beautiful Friday here.

She is excited to deliver a dose of healthcare humor ~ "The Funny Side Up" for the attendees of the SC Oncology Management Conference.

Denise Price Thomas

aka "Gladys Friday" ~ Healthcare Comedienne

denisepricethomas@gmail.com

704-747-8699

"Breakfast at Dr. Tiffany's" (name has been changed to protect the innocent)

TRUE STORY:

As a "Patient Shadow" you see lots of things from the other side of the healthcare desk. I was in the lobby and was quite entertained by a front desk person eating her breakfast at the check in counter.

A new patient walked up to the sliding glass window and signed in. The lady eating her breakfast paused long enough to find the NEW PATIENT paperwork. Using her tongue, she continued to clear her cheeks of the breakfast that she was very much enjoying.

Finding the proper paperwork for the NEW PATIENT....she handed it over to them on a clipboard....and APOLOGIZED while "FLIPPING HER BREAKFAST CRUMBS OFF OF THE PAPERWORK" ~ Now, is it.... "CUSTOMER, SERVE US? or CUSTOMER SERVICE?"

I have named that front desk character: "CHIP MONK"

Enjoy your weekend ~

"Denise, I saw your presentation at the Baptist University Leadership Training this past Friday. I just wanted you to know how much our group enjoyed you and we were really inspired. You made us all go back and take a look at our Front office/Reception areas and our Customer Service practices to make sure we are making the right impression. Thanks and keep up the good work. I hope I have the opportunity to hear you again"

Becky Washington

Administrative Services Coordinator

Special Populations Network

Lakeview Center, Inc.

Pensacola, Florida