Great Group of Robinson Memorial Presbyterian Church

"Gladys Friday" sends a GREAT BIG "THANK YOU!" to Robinson Memorial Presbyterian Church......you are a great group!   "Gladys" enjoyed meeting everyone and appreciated that warm, heartfelt welcome.  When "she" saw your smiles, heard your laughter and saw tears of happiness rolling down your faces, "she" was happy. YOU made HER day!  

Thank you all for bringing "Boost & Ensure" for Cancer Services of Gaston County. Your kindness and generosity will provide liquid nutrition for many patients right here in our county. Thank you so much for participating in a "BYOB Health, Hope & Humor" party ~ (for those that do not know.....BYOB = bring your own Boost ~ per Gladys Friday).  

The Boost & Ensure will help stock the new (to them) building for Cancer Services of Gaston County on Columbia Street - look forward to open house after all renovations.

Thank you again......from "our" heart to yours!  

"Gladys Friday" & Denise Price Thomas

Senior Matchmaker

"Gladys Friday" has decided to start a new matchmaker service for seniors.  Since gas is so high and the price of food is also on the rise, she couldn't help but think of all those ladies that get so excited about taking casseroles to the men of the church right after the loss of their wives.  So trying to find a better way,  she decided to have a matchmaker service for seniors at the funeral home.  

ONE STOP SHOPPING! 

The ladies arrive in the church van, pay their respects, sign the register INCLUDING their phone number and bring in a casserole.  

The name of the service:  "Casserole for Casketroll on a Roll" 

Now I'm Gladys Friday....aren't you? 

Physicians Practice in Winston Salem

What a special physicians practice!  Winston Salem has a GREAT team!  "Gladys Friday" was so 'glad it was Friday' ~ she was able to travel to Winston Salem.  She went along for the ride with Denise Price Thomas who participated in the annual staff training event ~ presenting exceptional customer service ~ presentation and training.  

Bringing up the rear....."Gladys Friday" surprised the staff (coming out of the men's room).  She reminded everyone of colonoscopy prep.....and other "happy~nings" to look forward to in getting older.    She enjoyed seeing the wonderful team of employees that work so well together.....their beautiful smiles and wonderful attitudes.   "Gladys Friday" wishes to thank Winston Salem for their hospitality!  "WE" enjoyed!!   Hope to see you again real soon. 

Denise Price Thomas aka "Gladys Friday"

DPT Healthcare Consulting & Training

www.denisepricethomas.com

www.gladysfriday.com

"All wrapped up"

Patient complained of potty problems.  Suppositories were suggested.  The patient said, "nothing happens when I use suppositories, I've tried them several times in the past!"  After further discussion with the patient,  there is a new policy, "give ALL patients a written explanation ~ how to use a suppository".   CLUE #1 : ALWAYS REMOVE the aluminum wrapper.....or else, you may never get through airport security again!   

I'm Gladys Friday ~~ aren't you? 

"Yearly check up"

Had a call for a request to schedule a "yearly check up."  I asked if there were any problems......she said,  "Well, seem to be running hot more often, need to make sure everything is greased up and have all the fluids checked,  I'm afraid everything is about to shut down and I would just feel better if he would look at everything while he's in there."  ~~ silence ~~  

"Oh, and ask him if he will to please add some air in that left tire at the same time"

So.......I looked up the correct number for the "Auto Doctor"  

(~~ now how's that for exceptional customer service ~~ I've been to the customer service class from Denise Price Thomas ~ check it out!)

I'm "Gladys Friday"......aren't you?  

Gallstones

Patient wanted to see her gallstones.  The physician took them up to her room and while she was still asleep from anesthesia, he gave them to her daughter in a specimen cup while saying, "when your Mom wakes, please give these to her."  The next morning, he was making rounds and the patient said, "don't forget Doc, I want to see those gallstones!"  

The physician said, "I gave them to your daughter last night."  The daughter turned in fright and said......"You said to GIVE them to her...........and I did..........WITH WATER!!"  

I'm Gladys Friday.......aren't you?

Denise Price Thomas presents:  Effective Communication Skills for physicians and staff