HOORAY for the day.....from Gladys Friday.....if I may....

So, a patient walked into our office and asked the receptionist for his "autopsy report." Shocked, Gayle said, "well now, it may be a while, not so sure when we will have that ready, you're gonna have to wait on that one" (all said with her kind & gentle smile, of course).  

Thinking that the wait was because of having so many patients in the lobby, he said "well, you can just mail it to me then, whenever you have time."

Once we confirmed that it was his "pathology report" that he was needing.......we were able to make a copy and send it with that nice patient, having to wait only 5 minutes....while having a cup of our coffee and being thankful to be alive.  He left with a chuckle for his day (and ours!)

Moral of the story: Be careful what you ask for.....you may just get it! 

Enjoy your weekend.......I'm GLADYS FRIDAY.....aren't you?  

"Gladys" will be the speaker for Relay for Life Survivor's Dinner tonight at Bessemer City High School, Bessemer City, NC.  "Come on Down!"   

Hooray for the day....from Gladys Friday...if I may

So, I have an administrator "friend" that had to deliver some serious news to her staff. After the meeting, everyone was very quiet, very few happy faces to be found. My "friend" went to the ladies room and afterwards she walked by the lobby where she observed frantic patients, employees and FIREMEN! with a BIG RED FIRE TRUCK sitting out front ~ lights and sirens included. OH MY! She addressed the crowd, walked through the entire office where they discovered it was a false alarm.....fortunately! She returned to the lobby, addressed each person, apologizing and thanking them for the manner in which they handled things. FINALLY, one "friendly" member of the staff said to her, "you may want to go back to the ladies room, your skirt is tucked inside of your underwear."

Moral of this story, keep it covered! You never know how few TRUE friends you have until times like these!

Enjoy.....until next week.....I'm "Gladys Friday".....aren't you?

Be sure to visit:

http://dptconsultingandtraining.blogspot.com

and www.denisepricethomas.com also

www.gladysfriday.com

The "Gladys Friday" hooray for the day.......

A patient that we saw this week owed a large balance from a previous surgery.    He had never attempted to pay a penny toward that balance.    We discussed this with him in an attempt to collect. He continued to tell us that he hadn't even SEEN one statement.  Once we confirmed that we did indeed have his correct mailing address, he finally admitted that the doctor had told him that he needed to reduce his stress..........so he never opened his bill.  

Until next week, I'm "Gladys Friday".....aren't you?